Legal
Report misuse and legal requests
Koot encrypts content on devices, so we hold little. This page says how to report misuse, what we can and cannot do, and how legal requests are handled.
01Report misuse
Email contact@gamisya.com with the subject "Koot misuse report". Please include:
- what happened and when;
- the organisation name, person or device name, if you know it;
- how you came to know (for example a message you received);
- your contact details, so we can ask questions.
We read every report, aim to reply within two working days, and act on the account information we hold. For urgent risk to life, contact the police first.
02What we hold
| We hold | We do not hold |
|---|---|
| Organisation name and status; members' display names, random device IDs, roles and join dates; signup name, email, phone and agreement record; internet address at signup and when an invite was redeemed; connection records (which devices asked to connect, and when) for up to 180 days; relay usage totals | The content of messages, files, calls, documents, drawings and tasks; contact lists; group content; any key that could decrypt them |
03What we can do
- Suspend an organisation or member, so they cannot sign in again.
- Switch off relay access for an organisation.
- Refuse or block signups from an address or email.
- Keep the records we hold for a specific case once we receive a valid request.
We cannot remove content from devices, and we cannot recover content for anyone.
04Legal requests
Send court orders and requests from authorities to contact@gamisya.com, with the legal basis and the account details you know. We review each request, respond to those that are valid and lawful, and limit our answer to the information in the table above. Where the law allows, we tell the affected organisation. If a request asks for something we do not hold, we say so.
05Grievance Officer
Grievance Officer, Gamisya Enterprises, India: contact@gamisya.com. We acknowledge a complaint within 24 hours and aim to resolve it within 15 days.